Tips to keep yourself safe from ‘Cyber Monday’ criminals and threats


Today is ‘Cyber Monday’ and more than 100 million Americans will be using their computers and network connections to search for deals and start their holiday shopping. 

According to the National Retail Federation:

  • 88.2 percent of retailers will have special promotions on Cyber Monday this year, up from 72.2 percent who did last year.
  • 70.1 million people plan to shop online during their lunch hour at work at some point this holiday season.
  • CyberMonday.com will feature Deal of the Hour specials on Black Friday and Cyber Monday from more than 700 participating retailers.

Unfortunately, with these great deals and savings comes the potential risk from cyber criminals looking to take advantage of online shoppers, making consumers unaware of the risk they pose to their employer and themselves.

F-Secure has provided a number of search terms cyber criminals are likely to target this Holiday period - toping the list is ”Kinect for Xbox”, followed by ”Call of Duty: Black Ops”, ”Jewelry” and “Amazon Kindle.”

PandaLabs suggests avoiding using search engines to find special deals and instead go directly to the retailer’s website. The firms also recommended not clicking on embedded links in advertisement emails as they could be a cover for a malware attack.

Additionally, PhishMe has published these safety tips to help when shopping online.

Don’t take candy from strangers. Be suspicious of unsolicited offers or emails, even if the email is personalized to you.

If it seems uncharacteristic, check with the source. Phishers are getting smarter about using known contacts or corporate brands to trick people into sharing information or clicking links. Beware.

Don’t provide your username or password in an email or over the phone. Your corporate IT department will NEVER ask you for this information through these channels.

Don’t click links you don’t understand, unless you want to lose company data or worse yet – your identity.

Confirm the source of file attachments to emails (out of band) before opening them. File attachments are one of the most reliable mechanisms of propagating malware.

Keep Media and Analysts Engaged in Internet-Driven Cycles


Excellent artile by Richard Miller at PRNewsOnline on press and analyst use of social media and how to properly engage them as an audience.  I’ve included highlights of the article below, to read the full article please visit here.

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via PRNewsOnline - We recently conducted a survey and an analysis of the social networking channels, Facebook and LinkedIn, and the news aggregation options, Twitter and Delicious, to see how many press and analysts were using them, and to what extent. The results were pretty surprising.

It turns out that press and analysts are a lot like us. When they use social media sites, it is to connect on a personal level, not a business level. They want to find friends from high school, catch up with cousins and share photos of their family’s individual accomplishments. They don’t use these sites to stay on top of company news, engage with spokespeople or try to understand broader industry trends.

Even services like Twitter are used to disseminate news posted on traditional online news sites and is used simply to make sure news isn’t missed. It is not used to share original content though. Our research also showed an interesting trend in how PR sites like Vocus track and categorize news coverage as positive, negative and neutral. When you add social media sites to your coverage report, it spikes the neutral coverage your company receives because it only registers the words used in the tweet or post, it doesn’t track if the content the tweet directs you to is positive, negative or neutral. That is a huge flaw in the reporting system as most news that is worthy of tweeting about is either very positive or very negative.

So if we rule out social media as a way to engage with press and analysts, how do we engage in today’s internet-driven news cycle? You have to factor in that the press and analyst corps have been drastically reduced over the past several years and reporters no longer have the luxury of a single beat or a week-long deadline. They are writing for now. And when reporters are writing for now, it is our job at PR professionals to give them the tools they need to quickly decide if the story you are pitching is relevant to the broader market, will have an impact on how the customer conducts its business and is a sign that your client is moving forward in the market.

Now this is where social media comes into play. The most successful pitches are ones that include links to your client’s blogs, maps to rising trends that show up first in social media sites, and enable the reporter to find unbiased, credible sources that back up your client’s claims. We recently pitched a business reporter a story about one of client’s work on the administration’s Broadband Plan and Broadband Stimulus Package. Our goal was to show that our client was instrumental in helping the government create the definitions of broadband, and help its customers understand how to apply for grants and programs. It also was an opportunity to demonstrate that our client had a clear pulse on what was happening in the market place which made them a valuable resource to a reporter on a short deadline. We showed our clients deep knowledge on the subject in a variety of ways, including setting up its own news aggregation site to track industry news on the topic, we sponsored a blog on the topic by a well-known industry reporter and shared these blogs on LinkedIn, Twitter and with a weekly news recap sent out to subscribers. We were able to share this information via links with reporters and were quickly able to get interest in a feature story.

So how do you keep press and analyst engaged? While the tools have changed over the years, the key to quality engagement is the same as it always has been—provide good, quality information that is compelling and honest and make it easy for reporters to get the access they need to write.

Excellent article and interview on PRDaily.com with the New York Times’s David Pogue on key pitching techniques and how to get the media’s attention.  I also like the 5 Pitching Dont’s at the end.

Essential dos and don’ts for PR professionals

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Pitching a journalist is a lot like auditioning for Broadway.

That’s how David Pogue, technology columnist for The New York Times, described the challenges PR people face when pitching journalists.  

During his recent Ragan PR Daily webinar, he offered an anecdote to illustrate his metaphor.

As a former Broadway conductor, he’s seen hundreds of starlets audition for shows. He’s also played music for voice teachers and their students. In the webinar, Pogue recounted the plight of a short, stout woman with a beautiful voice, complaining about how she spent so much money on dancing, costumes and acting classes—but kept getting turned down.

She told Pogue she auditioned for “My One and Only.” Directors were looking for someone who looked like Twiggy.

So, how does that relate to your pitch?  “In the end, you’re not going to get coverage unless you’re a match for what the outlet is looking for,” Pogue says.

But there are some things you can do to make your pitch stand out.

Writing the pitch

Pogue has a lot on his plate. He writes 100 columns a year, blogs, authors several books and produces segments for CBS’ “Sunday Morning.”

Pogue tells PR people to respect a reporter’s beat and interest level in the subject.

Ask yourself: Why would his readers care? Are you pitching him because someone told you to? Or do you think it’s really interesting to his readers?

Next, tailor your pitch to the journalist. It’s easy. Start out with, “Dear David.”

“That shows that you took five seconds to care about me and my time,” Pogue says. Then, throw in a line of flattery. Pogue shared the example of a PR person who started off an e-mail with, “Great column about portable DVD players.”

“The best way to know what reporters are writing about is to read it,” Pogue says. “There’s no greater compliment to a journalist than to indicate that you’re familiar with their work.”

Let’s not forget what may seem self-evident. During the question and answer session, one person asks: “What’s the best way to know what reporters are writing about?”

There is a slight pause. “I’d say read it,” Pogue says. “I really don’t know what else to say.”

Beyond that, your pitch should be concise, Pogue says. “Make the whole thing a half screen,” he says. “Make it human—not artificial. Get to the point. Tell me what you’ve got, the price and when it’s coming out.”

Include a picture of what you’re pitching in the body of e-mail, and not as an attachment.  Then again, “Even if you do everything I say, you still may not get coverage,” Pogue says.

What happens next?

If Pogue is interested in your pitch, he’ll get in touch with you. There’s no need to contact him through Twitter if you haven’t heard from him by e-mail.

Don’t bother scheduling a meeting with Pogue.

“People call and ask to meet with me all the time,” he says, “but I don’t want to discuss your new strategy or branding initiative.”

Oh, and don’t send him anything, either. He recounted the time he was sent a Japanese rock garden in a FedEx box. “That’s not cheesy; that’s just desperate,” Pogue says.

But let’s say you really think Pogue might like your product and you’re convinced he overlooked it. Your boss tells you to e-mail him again. What should you do?  

“Some of the pitches are on the edge,” Pogue says. “If someone follows up respectfully, it makes me think you’re a person who is excited about the product. You could even say something like, ‘I’m sure you’re busy and probably deleted my first e-mail, but I really think this product will change your life.’ I’ll think, Wow, if you feel that strongly, maybe I should look into it.”

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5 ways not to pitch David Pogue

Don’t make phone calls. “It’s so much more efficient to send me an e-mail,” he says.

Don’t pitch your entire Rolodex. “I’m not interested in e-mails that say you’ve got a new CEO or client,” Pogue says. “I write a gadget column.”

Don’t talk like aliens. Consider using English, Pogue says. Skip over corporate jargon. “It makes you look insecure,” he says.

Don’t paste a press release into the e-mail. At least include a salutation, he says.

Don’t insert phony CEO vomit. Pogue shared this example from a press release:  “Our customers have always told us that they value our best-of-breed, scalable solutions.” Nobody talks like that, he says.

Excellent tips and insight via Forbes.com on best practices to writing effective and grabbing e-mail subject lines. 

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The most effective e-mails—business and personal—tend to be brief, focused and, in some fashion, compelling. But even the most finely crafted missive is only as effective as its subject lines—the teaser (50 characters or less) that convinces a recipient to open the message in the first place.

Good subject lines are like good newspaper headlines: They communicate and captivate in a small amount of space. Here are eight tips for doing it right.

Start at the beginning. Write the subject line first. It distills the essence of the e-mail itself, and will keep you from straying off point.

Customize. If you’re blasting the same letter to multiple lists of people or customers, customize the subject lines as best you can. That may take a bit of manual labor, but if you parse the groups broadly enough, you’ll save some time. Example: One of my clients, a building inspection service, uses two broadly defined but still specific audiences: residential real estate agents and commercial real estate agents.

To see the whole list and read the rest of the tips go to Forbes.com

October is National Cyber Security Awareness Month (NCSAM)

It’s October 1st! Today kicks off the Annual National Cyber Security Awareness Month to help increase awareness of the dangers that exist online and develop best practices to avoid being a victim of cybercrime. 

Established by the National Cyber Security Alliance (NCSA), a non-profit partnership of educational institutions, professional organizations, corporations and the Federal government. National Cyber Security Awareness Month (NCSAM), conducted every October since 2001, is a national public awareness campaign to encourage everyone to protect their computers and our nation’s critical cyber infrastructure.

Today’s evolving Web-based threats such as phishing attacks, spyware and identity theft are top concerns for businesses and consumers alike. By utilizing proper precautions such as multiple passwords, updated security patches, and software solutions - ex. web filtering, anti-virus, firewalls - users can build a strong defense against cyber crime. National Cyber Security Awareness Month reaches more millions of Americans through media, middle school and high school lesson plans, and partnerships with dozens of companies and associations.

The success of National Cyber Security Awareness Month rests everyone to engage in education and awareness activities. There are opportunities for everyone from home users to major corporations and government entities to get involved.

To view ways that you can get involved with NCSAM, please visit for tips -  http://www.staysafeonline.org/content/get-involved-0

Here are four tips for parents to help their children safely surf the web.

Place the computer in an open area of the home – computer time becomes a family activity. If the screen is easily visible, your children will be much more hesitant to do activities that can be considered questionable. 

Develop and discuss a set of rules for online activity – by thoroughly discussing what types of activities you feel are inappropriate for computer use, you children will already know what they should or should not do. Create a pledge with what activities they will or will not do and have them sign it. 

Pay attention to what your children are doing online – check the browsing and recent page accessed history, unfortunately, this activity be easily erased if your children know how. If that is the case, you may want to install web filtering and monitoring software. 

Educate yourself and share your knowledge – this could be the most important step. If you are aware of the dangers online (viruses, online predators, social media threats, etc.) you will be able to have educated discussions with your children about Internet safely and why they need to be careful with who they talk to and what information they share. 

What are you doing to support National Cyber Security Awareness Month?? spread the word and surf safely!

Great article on PRSquared.com on 5 new communications techniques to consider when working with clients.

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Here’s the thing. You already know you ought to be monitoring the socialstreams for mentions of your brand. You already know you ought to be participating. You already know you ought to be benchmarking and measuring your efforts.

So instead of telling you what you ought to IMPLEMENT right now, I’m going to suggest some things you ought to EXPERIMENT with now, so you can get ahead of the pack as these concepts become more mainstream.

discover the tips at http://bit.ly/9M8OPj

5 great tips from SocialmediaB2B.com on how to use Twitter to help you and your presentation success at conferences. 

Conference Hashtag
Announcement of the Panel
Twitter Names
Reference Links
Thank Yous

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Yesterday I moderated a panel on B2B social shopping at the Lift Summit in Atlanta, and I wrote and scheduled some tweets first thing in the morning, before I went to the conference center. Let me first say that scheduling tweets is okay. So long as you are monitoring Twitter for a response, there is nothing inherently wrong or inauthentic with writing tweets at a time that is better for you and posting them at a time when it is better for your followers. Advantages of pre-scheduling these tweets are that I didn’t have to worry about wi-fi, power or trying to tweet while I am moderating.

I am not someone who watches Twitter while the panel is going on, so none of the below suggestions relate to that. While it is something that I should do to gauge the response from the room, or even take questions, I prefer to focus on the panel. Based on the previous sessions, most tweets were content based from people sharing what was being said, rather than commenting on how it was said or why. Additionally, we had lots of interaction with the audience, so in this instance, we were covered on that side too.

The role of the moderator is to make sure the session moves along and provides relevant and interesting content to the audience. The following suggestions help in that process.

Read more all the details and tips at http://bit.ly/ccXqGZ

Enjoyed Peter Himler’s post at The Flack on the continued value of the press release in the boom of the social media PR based world we are moving towards. 

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Two posts caught my attention early this week. Both offered fairly dour assessments of the practice of public relations, and as expected, both were heavily re-tweeted into the media echo chamber.

The first, from a trade journalist who no doubt has been on the receiving end of myriad PR come-ons and spam, declared that the press release is dead. The murderer? Twitter, of course.

In his follow-worthy Ad Age column buzzily titled “RIP, the Press Release (1906-2010) — and Long Live the Tweet,” Simon Dumenco attributes Twitter’s ascendancy and the press release’s failure to two events this past summer:

“The long-suffering, much-maligned press release, I’d argue, finally died this summer, thanks particularly to JetBlue and BP, with a little moral support from Kanye West and just about every other celebrity with thumbs.

(Of course, press releases will probably continue to stumble along, zombie-like, for years to come, because too many PR folks are still heavily invested in grinding them out.)

There’s no question that a robust and RT-happy Twitter following can help publicly propel one’s musings (PR and otherwise). We’ve seen how Ford, Zappos, Pepsi, let alone countless celebs and others have embraced Twitter.

Some PR agencies have even factored the size of one’s Twitter following in their hiring decisions. (We’ll save that post for another day.)

Yet the stalwart two-page press release has a rightful place in the PR toolbox…just not the one it has enjoyed since Ivy Lee’s day. I mean does anyone reasonably expect a press release to catalyze and drive news coverage anymore?

read the full article at http://bit.ly/bPmeMo

Great article by Josh Fleming over at AdMaverics.com speaking on the common ways that organizations are failing at their Twitter social media strategies. 

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John Bender, the character played by Judd Nelson in The Breakfast Club said, “So it’s sort of social. Demented and sad, but social, right?” Is this true for your Twitter usage? Demented? Sad? Are you questioning whether or not it’s really “social?” If so, check out the top ten reasons you #Fail at Twitter:

10. Twitter is not a fax machine. Don’t do that. Yes, you. The person who publishes tweets as if they are fax blasting in the 80′s. You’re ruining it for everyone else. Social media is a give-and-take relationship.

9. Failure to share. Yes, we’re thrilled you have content, but so does everyone else. Sharing builds your credibility. Do it. It’s not negotiable.

8. Failure to engage. We ask you questions. You ignore us. You ask us questions. We reply. You ignore us.

See the full list here http://bit.ly/b15hNG

Are you feeling bombarded and overwhelmed by explanations of why you must have a social media marketing strategy? You’re not alone.

Today, there are still more organizations that are trying to figure out if social media is right for them and how best to use it than there are companies that are implementing it, let alone implementing it well. First, let’s address if it is right for you and your organization.

You’ll be surprised to hear a marketing expert say this, but for many organizations social media shouldn’t be one of your top marketing initiatives. The problem is that everyone wants to jump on the next hot trend, but they forget to keep the proper perspective.

So here are a few statistics to help you gauge whether social media is the right channel for you to connect with your target audience.

Read more on PRNewsonline at http://bit.ly/dw7sPp

Excellent article in FastCompany on the importance of following your brand and interacting online in the “Webiverse”.  Blogger Bobby Brannigan offers six reasons organizations should go about monitoring conversations online.

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1) Keep an eye on the competition. Every company should have Google Alerts set up not only for new Web content about them, but also for their rivals. Have they launched a new product? Won over a key customer? What are they doing that you’re not? Following the opposition is more important than ever and provides additional insight into what’s happening in the industry.

2) Track key words. Make a list of key words related to the organization’s services and offerings and set up individual searches on those terms. Whether these words show up in a news story or blog post, it’s a good practice for companies to monitor this activity.

3) Determine who’s linking to your site. From a PR and marketing perspective, businesses should consistently include links to their Web site on any information that’s distributed. For organizations that send press releases, this is an easy way to monitor which sites pick up the news.

4) Acknowledge customers. Not only is it good practice to track competitors, but following key customers or partners is equally important. For example, if you receive an update that a prospect was recently acknowledged for something, send them a personal note congratulating them on their accomplishment. It’s not only a kind gesture, but it demonstrates that your company monitors their business as well.

read the remainder at http://bit.ly/9zh651

Because this is one of my favorite weeks of the year in San Diego, am getting this out to anyone who may be visiting the area or didn’t know it was coming up so soon.  San Diego restaurant week is kicking off on Sept. 18th. I try to take advantage of this every time and explore a new restaurant. Details below.

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“Extraordinary 3 course menus from San Diego’s best restaurants. Experience cuisine that delights your palate and defines the art of dining in San Diego. Choose from over 180 of San Diego’s best restaurants and enjoy a 3 course meal for $20, $30 or $40 per person, depending on the restaurant. Now is your chance to discover new restaurants and enjoy all your favorites at a discounted price.”

visit http://www.sandiegorestaurantweek.com/ to see which restaurants are participating!

The importance of media training and maintaining a positive view on interviews and media opportunities.  Polish your interview skills with this article from PRNewsOnline

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….”Every PR person has worked with spokespeople who are not exactly media friendly. These folks usually feel that they are experienced enough, not to mention downright talented, when it comes to being interviewed by members of the press. 

The reality is often pretty much the opposite. The reasons for this negative attitude runs the gamut from “been burned before” to “journalists are stupid,” which means changing a spokesperson’s way of thinking about the media requires a number of different approaches and tactics.

Training—or, actually reeducating and refocusing—these spokespeople is a definite challenge. My approach includes insight into the journalist mind-set, mock interviews—sometimes recorded and always in front of a couple of peers—followed by a positively focused critique and specific techniques for practical, immediate application. I add a bit of psychology to help actions and reactions along the way.

We all know that having a spokesperson with good media interview skills is vital to any business. The best spokespeople are those who are able to keep a cool head under pressure and put the company’s message across clearly and concisely. A spokesperson that views interviews as torture sessions from which they expect only to be misquoted convey a poor impression of the organization and often, not surprisingly, achieves the negative press they expect.

read more at http://bit.ly/9zJZhD


Although Foursquare may not be a perfect fit for all clients when looking at PR strategies, it has become a great tool for PR professionals as another link into the evolution of social media.

PRNewsonline.com posted five great usage scenarios and pointers on how to incorporate Foursquare into your PR planning.  The full article can be found at http://bit.ly/aZeRaC and the article intro is below.

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Foursquare is especially attractive because it allows communicators to tie their programs to physical point-of-sale activities—something that has proven to be difficult to accomplish in the broader social Web.

So far, Foursquare has proven to be most effective in the food and beverage, hospitality and entertainment industries—spaces that have brick-and-mortar destinations. But having a bar or restaurant isn’t a requirement; PR pros are experimenting using Foursquare for one-off and recurring events, too….

Dan Woods from Forbes.com discusses 10 Corporate Social Media Mistakes - Problems include poor communication with users and lack of top-level buy in.

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This week I am channeling the wisdom of Christy Schoon—and adding a bit of my own. Schoon, director of business consulting at NewsGator, makes her living helping companies improve collaboration by implementing NewsGator’s social media solution. NewsGator’s products use Microsoft SharePoint as a foundation, so Schoon often finds herself in situations in which companies have been attempting to get collaboration going for many years.

Based on her experience in hundreds of client engagements, she has developed a top 10 list of mistakes that she has seen over and over again when companies try to travel the road to Enterprise 2.0.

Read more at http://bit.ly/cUxpsv