San Diego’s NextLevel Internet Delivers 2011 Year in Review

NextLevel Internet, Inc., a leader in mission-critical Internet access and hosted voice services, is pleased to deliver a 2011 year in review and 2012 technology forecast.

“2011 was our most profitable and successful year to date. Not only did we see double digit growth in revenue and client base, but we also increased our number of employees by 26 percent,” said Jerry Morris, founder of NextLevel Internet, Inc. “We are continuously adapting and evolving our service offerings to make sure we are providing our B2B clients with the best privately managed voice, Internet, and cloud based data services available in the market. As we look forward into 2012, we see this trend to continue as we will be offering new services to remain ahead of the ever changing needs of our clients.”

Customer Satisfaction — In 2011, NextLevel Internet received the highest recognition for the company’s customer service and support. The company scored a Customer Excellence rating of 98 percent in a survey to the company’s existing client base. Conducted by Strategic Business Communications, Inc. (SBC) during a three month period from February through April 2011, the outside blind survey asked respondents to rate interactions, transactions and satisfaction levels between themselves and NextLevel Internet.

California Power Outage — Further expanding on NextLevel Internet’s mission-critical offerings; during the massive power outage on September 8, 2011, the company’s NextLevel Voice(TM) and Co-location services provided uninterrupted service to emergency organizations and first responders. The power outage, which was the largest recorded in the region’s history, lasting more than 10 hours left roughly eight million people and thousands of organizations in parts of Southern California, Arizona and New Mexico without power, Internet, and phone access. This disruption of power and the associated loss of connectivity could have resulted in the loss of life, money, or reputation for many of those affected.

NextLevel Voice Adoption Rate — Introduced as a new service in 2008, NextLevel Internet’s flexible hosted voice service, NextLevel Voice saw an increase in revenues of 65 percent during 2011. Clients have installed and retained NextLevel’s voice solutions because of the quality, reliability, affordability and disaster recovery (DR) attributes.

NextLevel Voice provides organizations with 10 to 500+ employees the advanced features and security of a sophisticated Private Branch Exchange (PBX) system for a fraction of the cost, with unsurpassed ease of use and zero system maintenance fees.

Data Center Expansion — In 2011, the company increased access to its new, secure, 88,000 square foot, SAS 70 Type II compliant data center in Rancho Bernardo, CA. The expansion to the new World Trade Drive Data Center followed the relocation of NextLevel Internet’s headquarters to North County San Diego in September 2010. SAS 70 Type II compliance certifies that NextLevel Internet’s data center has adequate controls and safeguards in place when hosting and processing data for the company’s clients.

Managed Internet Infrastructure — NextLevel Internet’s privately managed Clear Channel connectivity options allow businesses with 10 to 500+ employees the ability to control the quality of service (QoS) and class of service (CoS) to include its hosted voice service offerings. NextLevel’s mission critical Internet access and 24/7 NOC services are designed to give businesses everything they need to maximize company uptime and headquarter all remote sites.

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com .

Pew Internet - Twitter Update 2011

The Pew Internet and American Life Project recently released its updated statistics on Twitter use.  The report found that as of May 2011, 13% of online adults use the status update service Twitter. That represents a significant increase from the 8% of online adults who identified themselves as Twitter users the first time they were asked a “stand-alone” question about Twitter adoption in November 2010.

Twitter usage by those ages 25-44 has grown significantly since late 2010
Although young adults continue to have relatively high rates of Twitter usage, the number of 30-49 year olds who use the service has doubled since late 2010—from 7% of such users in November to 14% in May 2011. This growth trend is especially pronounced among 25-34 year olds—Twitter use for this cohort roughly doubled between November 2010 and May 2011, from 9% to 19%—although growth in Twitter use among internet users ages 35-44 was notable as well (from 8% in late 2010 to 14% in spring 2011). By contrast, Twitter adoption over the same time period was stable among the youngest adults (those ages 18-24) who were the most likely to use the service in the first survey.

These findings come from national survey findings from a poll conducted on landline and cell phones, in English and Spanish, between April 26 and May 22, 2011 among 2,277 adults (age 18 and older). The margin of error among the internet users is +/- 3.7 percentage points.  To view the entire survey from Pew Internet, please visit here.

NextLevel Internet Offers SAS 70 Type II Compliant Data Center in North San Diego

NextLevel Internet, Inc. today announced that the company has opened access to a new, secure, SAS 70 Type II compliant data center in Rancho Bernardo, CA. The expansion to the new World Trade Drive Data Center follows the relocation of NextLevel Internet’s headquarters to North County San Diego in September 2010. NextLevel Internet provides business-to-business co-location, Internet, hosted voice, and managed data services for organizations of all sizes.

The Statement on Auditing Standards (SAS) 70 is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA).  SAS 70 Type II compliance certifies that NextLevel Internet’s data center has adequate controls and safeguards in place when hosting and processing data for the company’s clients.

The new facility delivers greater power density, advanced cooling technology and increased scalability versus previous data centers. The 88,000 square foot data center is built with an environmentally friendly air filtration system that can use external air to cool the facility when air quality matches certain optimal humidity and temperature parameters.

Upon opening, NextLevel Internet had moved approximately 60 clients to the new physically secure site that features biometric scanning, video surveillance, appropriate seismic controls and very early smoke detection apparatus (VESDA).

For organizations that would like to request more information on NextLevel Internet’s business-to-business co-location, Internet, hosted voice, and managed data services, please visit www.nextlevelinternet.com.

Toshiba and NextLevel Internet Certify Interoperability of Strata CIX VoIP Systems With NextLevel Clear Channel Voice SIP Trunking

Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba —www.telecom.toshiba.com) and NextLevel Internet have announced the certification of interoperability of NextLevel Clear Channel SIP Trunking Services with Toshiba’s family of Strata® CIX™ IP business communication systems. NextLevel Clear Channel Voice SIP Trunking is now available nationwide from Authorized Toshiba Dealers.

“With this agreement, NextLevel Internet brings the advantages of NextLevel’s products and services, including SIP Trunking, to users of Toshiba Strata CIX VoIP business communication systems,” said Eric Abing, senior product manager, Toshiba America Information Systems, Telecommunication Systems Division. “This certification substantiates the seamless integration of Toshiba’s Strata CIX VoIP systems and NextLevel Clear Channel Voice SIP Trunking services, providing enterprises with the confidence that they have reliable telephone service and equipment.”

“We are pleased to receive the certification of interoperability of NextLevel Internet Clear Channel Voice SIP Trunking with Toshiba’s Strata CIX IP business telephone systems,” said Jerry Morris, Founder of NextLevel Internet.

Clear Channel Voice SIP Trunking benefits for Authorized Toshiba Dealers include:

Dedicated, QoS-enabled private Internet data connections;

Flat rate domestic calling plans;

Unlimited calling plans;

Free 30-day NextLevel Voice SIP Trunk trials for Authorized Toshiba Dealers and their customers;

Dedicated channel managers for immediate sales support;

Deployment of SIP trunks in as little as three business days;

U.S.-based customer care and proactive monitoring 24/7;

Pre-sales personalized service;

Post-sales dedicated project coordinator; and

Post-install all-engineer help desk.

For more information, please visit http://www.nextlevelinternet.com/