The Importance of Branding Through Social Media


Social media is not a phenomenon that can be ignored. Millions of users every day access various social media platforms, and they tweet or post or share information freely. Companies who are working to thrive in the information age cannot pass these platforms by if they expect to be successful. There are many reasons why social media should play a large role in your branding, and the three biggest are listed here.

Extremely Low Cost of Entry. A single television advertisement or newspaper page can cost a company a tremendous amount of money, and it still only reaches a limited market. A profile on Facebook or humorous videos on YouTube are free and grant you world-wide exposure. The ability to reach so many people at so little cost has never existed before. The interaction and brand-building that can go on through social networking can gain a great deal of revenue for your company. With so little expenditure, it would be foolish to miss this chance to build rapport and relationships with potential customers.

Build Awareness of Your Brand. Where else can you go to reach thousands of people with a single tweet, and thousands more with a single shared video? Social media is where your customers go for information, entertainment, and connections with friends. If your brand is also there, you are getting the kind of incredible exposure that can make your business a success. A simple, memorable branding strategy can take on a life of its own as it is shared through the networks from person to person. In addition, this sharing from peers increases your brand’s credibility – people are much more likely to take something seriously if it comes from a friend, rather than the company itself.

Manage Your Company’s Image. Twitter, Facebook, YouTube, Google+, blogs and other platforms lend themselves very easily to positive customer interaction. In addition, if your customer care department sees a complaint shared on a social network, they will be in a position to respond quickly to resolve the complaint, saving the company a lot of negative publicity.

Social media is the current wave of social interaction and information sharing, and that makes it the current wave of marketing. With an extremely low cost of entry and excellent opportunities to build awareness of your brand and manage your company’s image, social media represents one of the most important marketing tools available. If you leverage it correctly, you will be able to grow your revenue and customer loyalty for years to come.

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This article was a guest post from Capterra - With over 300 business software directories, from public relations software to applicant tracking software, Capterra enables you to find and compare any kind of software for your business, filter results based on your needs, and view ratings and peer reviews.

Looking for some new Twitter statistics, facts and figures? Here you go..


Came across this great infographic from the Touch Agency on the latest Twitter statistics, facts and figures. Soak it in!

Twitter Statistics

(Source: holykaw.alltop.com)

Shortest Blog Post Ever - Follow @MyntPR on Twitter! -


                                     and @Rmanning_Mynt too!

Pew Internet - Twitter Update 2011

The Pew Internet and American Life Project recently released its updated statistics on Twitter use.  The report found that as of May 2011, 13% of online adults use the status update service Twitter. That represents a significant increase from the 8% of online adults who identified themselves as Twitter users the first time they were asked a “stand-alone” question about Twitter adoption in November 2010.

Twitter Users

Twitter usage by those ages 25-44 has grown significantly since late 2010
Although young adults continue to have relatively high rates of Twitter usage, the number of 30-49 year olds who use the service has doubled since late 2010—from 7% of such users in November to 14% in May 2011. This growth trend is especially pronounced among 25-34 year olds—Twitter use for this cohort roughly doubled between November 2010 and May 2011, from 9% to 19%—although growth in Twitter use among internet users ages 35-44 was notable as well (from 8% in late 2010 to 14% in spring 2011). By contrast, Twitter adoption over the same time period was stable among the youngest adults (those ages 18-24) who were the most likely to use the service in the first survey.

Twitter Age
These findings come from national survey findings from a poll conducted on landline and cell phones, in English and Spanish, between April 26 and May 22, 2011 among 2,277 adults (age 18 and older). The margin of error among the internet users is +/- 3.7 percentage points.  To view the entire survey from Pew Internet, please visit here.

Public Relations and Social Media Twitter Chat Schedules

The Social Responsibility blog has published a great list of Twitter Chat Schedules focusing on Public Relations and Social Media.  I have included several listing direct from the schedule below, for the entire list please go here.  

#journchat – Conversation between journalists, bloggers and public relations folks

Monday from 8-9 p.m. EST

#LeadGenChat - A weekly chat on a variety of marketing and lead generation strategies and tactics. Topics may include media strategy, pay per-click, inbound marketing, social media, analytics, conversions, landing page optimization, lead nurturing, marketing automation, content marketing, marketing tools, and more.

Monday from 9-10 p.m. EST

#appchat - First Twitter chat to focus solely on the app market. The goal is to have app market leaders engage with one another in real-time to talk about industry trends, market growth or anything else affecting the current app landscape that drives the sector. As apps expand from our smartphones and into our living rooms, this weekly #appchat will be a place to discuss this shift and what it means for the digital lifestyle.

Tuesday from 10-11 a.m. PST

#measurePR - A bi-weekly chat on everything to do with PR measurement and yes, that includes social media. Featured guests will discuss every aspect - both loved and hated - of the measurement conundrum.

Tuesday from 12-1 p.m. EST (Every other Tuesday)

#pr20chat - Weekly discussion about public relations, social media and how technology is shifting the industry

Tuesday from 8-9 p.m. EST

#smchat -Exploring what’s possible with social media.  A discussion that’s sometimes technical but always lively. Launched innovative weekly Topic Series in 2010 focused on Marketing, Not for Profits, and SM Trends. Guest mod opportunities available. Join us!

Wednesday from 1-2 p.m. EST

To read the entire list - please visit Social Responsibility blog. 

PR hashtags for Twitter


A short list of Public Relations hashtags to follow on Twitter - please add any additional you may have!

  • #PR
  • #blogchat 
  • #journchat 
  • #PRpr 
  • #PRintern 
  • #PRjobs 
  • #PRadvice 
  • #pr20chat 
  • #Solopr 
  • #PRTips 
  • #prstudchat
  • #publicrelations

Follow Mynt PR on Twitter here!

#PR140 - Defining Public Relations in 140 Characters or Less

By Ronnie Manning

It happens often, you tell someone that you work in public relations and it seems that the question that comes back is “So that’s advertising right?” or “That’s interesting, what exactly does that mean?”.  Public Relations can carry a broad definition depending on what types of clients you are working with, the type of campaigns you are executing and the markets that are being targeted.

According to PRSA, “The formal practice of what is now commonly referred to as “public relations” dates to the early 20th century. In the relatively brief period leading up to today, public relations has been defined in many different ways, the definition often evolving alongside public relations’ changing roles and technological advances. The earliest definitions emphasized press agentry and publicity, while more modern definitions incorporate the concepts of “engagement” and “relationship building.”

Facebook, YouTube, Twitter and other social media platforms have become major components in today’s PR plans and strategies.  Twitter saw massive growth during 2010 and according to Mashable, Twitter claimed that more than 100 million new accounts were opened in 2010.  Today as PR practitioners, we are speaking in 140 characters or less to cultivate relationships and communicate our clients and/or company messages. 

It’s the combination of the Twitter phenomenon and the constant evolution of PR that I asked my fellow PR professionals and peers “How would you define the practice of Public Relations in 140 characters or less?”  A difficult question with almost every reply being different, but with similarity in the core definitions.  I thank all who provided the great insight below to provide modern definitions to our age old practice.

  • “PR is not rocket science! Keep promises, exceed expectations, collaborate w/ team mates AND clients, and have fun!” Teri Morris 
  • “Circus poster: Advertising. Put poster on elephant & walk through town: Promotion. Elephant tramples mayor’s rose garden & he laughs: PR.” Brenda Christensen  
  • “PR: Being sure of a message, connecting with the right ones, communicating in format received, and being a pit bull about staying on course.” Richard Laermer 
  • “Building public/consumer trust in your clients’ brands and/or messages through repeated positive editorial coverage in the media.” Lizzy Shaw
  • “Know your stuff. Be relevant. Be timely. Be helpful. Be a human being. Tell good stories. Make relationships real. Don’t be a jerk. Hustle.” Dave Clarke 
  • “Your brand is the story of your company, well told. Know your story, tell it well.” Ford Kanzler 
  • Telling your story and sharing your news with internal and external audiences to build trust and ties.” Jason Mudd 
  • “A management tool to build positive relationships with constituencies that matter to your business or cause.” Mark Grimm 
  • “Awareness. Understanding. Use. Bottom Line. Growing them all!” Jolene Loetscher
  • “Bridging the gap between perception and reality. You can’t tell the “Real Story” without Public Relations.” Kevin Mercuri 
  • PR is authentic, ad-free communication to build brands & create awareness. Coupled with social media, PR promotes & manages a company, person or brand image.” Molly Lynch 
  • “The art of conveying a brand’s key messages through news, events & communications to establish, enhance or repair the brand’s image.” Laura Crovo 
  • “PR is perceived and proven image of a person or business, and ongoing communication to consistently guide opinion & shape attitudes.” Gail Sideman 
  • “The space between your brand and its biggest critic/cheerleader.” Erin Schorr 
  • “Getting ink, enhancing profiles and when the stars align, increasing a client’s bottom-line.” Robert Martinez 
  • “Strengthening relationships!” Taylor White 
  • “PR is using strategic communications to engage, educate, inform or persuade different publics utilizing a variety of tactics.” Jason Gerdon 
  • “PR is in the midst of a major collision w/digital media; This major paradigm shift challenges communication pros to adapt or fail in 2011.” Ray Young
  • “P.R. influences an audience to trust you, your product or your service through truthful statements & reliable testimony.” Jim DeLorenzo 
  • “Creating mutually beneficial relationships between organizations and the groups upon which their success or failure depend upon.” Julie Heidelberg 
  • And my definition would be  “Increasing brand awareness through communications – maintaining a strong image – building relationships – evolving… not Advertising.”

So the next time someone asks you to define Public Relations, feel free to borrow one of the many definitions above and if you would like to add your own, we would love your comments below!

 

betsy-pr:

If birds could tweet… 

betsy-pr:

If birds could tweet… 

(Source: ffffound.com)

Tags: twitter

Keep Media and Analysts Engaged in Internet-Driven Cycles


Excellent artile by Richard Miller at PRNewsOnline on press and analyst use of social media and how to properly engage them as an audience.  I’ve included highlights of the article below, to read the full article please visit here.

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via PRNewsOnline - We recently conducted a survey and an analysis of the social networking channels, Facebook and LinkedIn, and the news aggregation options, Twitter and Delicious, to see how many press and analysts were using them, and to what extent. The results were pretty surprising.

It turns out that press and analysts are a lot like us. When they use social media sites, it is to connect on a personal level, not a business level. They want to find friends from high school, catch up with cousins and share photos of their family’s individual accomplishments. They don’t use these sites to stay on top of company news, engage with spokespeople or try to understand broader industry trends.

Even services like Twitter are used to disseminate news posted on traditional online news sites and is used simply to make sure news isn’t missed. It is not used to share original content though. Our research also showed an interesting trend in how PR sites like Vocus track and categorize news coverage as positive, negative and neutral. When you add social media sites to your coverage report, it spikes the neutral coverage your company receives because it only registers the words used in the tweet or post, it doesn’t track if the content the tweet directs you to is positive, negative or neutral. That is a huge flaw in the reporting system as most news that is worthy of tweeting about is either very positive or very negative.

So if we rule out social media as a way to engage with press and analysts, how do we engage in today’s internet-driven news cycle? You have to factor in that the press and analyst corps have been drastically reduced over the past several years and reporters no longer have the luxury of a single beat or a week-long deadline. They are writing for now. And when reporters are writing for now, it is our job at PR professionals to give them the tools they need to quickly decide if the story you are pitching is relevant to the broader market, will have an impact on how the customer conducts its business and is a sign that your client is moving forward in the market.

Now this is where social media comes into play. The most successful pitches are ones that include links to your client’s blogs, maps to rising trends that show up first in social media sites, and enable the reporter to find unbiased, credible sources that back up your client’s claims. We recently pitched a business reporter a story about one of client’s work on the administration’s Broadband Plan and Broadband Stimulus Package. Our goal was to show that our client was instrumental in helping the government create the definitions of broadband, and help its customers understand how to apply for grants and programs. It also was an opportunity to demonstrate that our client had a clear pulse on what was happening in the market place which made them a valuable resource to a reporter on a short deadline. We showed our clients deep knowledge on the subject in a variety of ways, including setting up its own news aggregation site to track industry news on the topic, we sponsored a blog on the topic by a well-known industry reporter and shared these blogs on LinkedIn, Twitter and with a weekly news recap sent out to subscribers. We were able to share this information via links with reporters and were quickly able to get interest in a feature story.

So how do you keep press and analyst engaged? While the tools have changed over the years, the key to quality engagement is the same as it always has been—provide good, quality information that is compelling and honest and make it easy for reporters to get the access they need to write.

Top 25 U.S. Newspapers Ranked By Twitter Followers - via Journalistics



As the world of Twitter grows, many top newspapers have taken to the micro-blog to update their followers of the latest news and stories.  The questions comes - How do you know which newspapers are on, how can I follow them and which are the top? Luckily the good folks at Journalistics  posted a listing of the top 25 (actually 27), complete with Twitter handles for easy following. 

To read to story in it’s entirty at Journalistics, please visit - http://bit.ly/Top-25-Newspapers

The listing is as follows:

  1. @nytimes – 2,668,948 
  2. @wsj – 464,591 
  3. @washingtonpost – 204,514 
  4. @latimes – 83,335 
  5. @usatoday – 72,929 
  6. @newyorkpost – 57,605 
  7. @chicagotribune - 34,490 *
  8. @denverpost – 32,755 
  9. @dallas_news – 24,726 
  10. @seattletimes – 22,286 
  11. @suntimes – 18,952 
  12. @freep – 18,851 
  13. @nydailynew – 15,744 
  14. @houstonchron – 14,108 
  15. @azcentral – 10,407 
  16. @oregonian – 10,338 
  17. @phillyinquirer – 9,819 
  18. @SFGate – 9,508 
  19. @clevelanddotcom – 7,943 
  20. @MN_News – 7,008 
  21. @NJ_News – 6,181 
  22. @SDUT – 5,886 
  23. @tampabaycom – 3,168 
  24. @insidebayarea – 2,810 
  25. @cctimes – 2,705 
  26. @mercurynews – 2,536 
  27. @newsday – 2,302 

Follow Mynt Public Relations on Twitter and have a great Halloween weekend!

100 PR Buzzwords that need to go six feet under

By Ronnie Manning

As I was writing the other day, I was thinking about all the Buzzwords that have come and gone (and I have used) during the last decade - the one that has always stuck in my head is ‘industry luminary’- I always pictured someone who glows very brightly speaking in front of a massive audience. 

Today, it seems that as new technologies are developed and created, a Buzzwords is born.  I decided to send the question to my peers in PR and Media to ask them what Buzzwords they would like to see wiped off the face of the earth – and yes, the term ‘Buzzwords’ itself ranks highly. 

Even though this isn’t scientific by any means, the results were still interesting and entertaining.  Out of nearly 200 Buzzwords submitted, 100 different terms were received to compile the list.  The words have been grouped together based on their popularity (or lack thereof).  Also included are some defining quotes for the best of the groups.

The one time mentions:  All-in-One, Attention Mode, Bandwidth, Best Practice, Blogosphere, Client-driven, Cloud, Complete Approach, Core Competencies, Critical Mass, Customer-Centric, Dashboard, Digital Solution, Dynamic, Earth Shattering, Easy-to-Use, End Product, Enhancement, e-Tailing, Ever-Changing, Evolving, Excited (in a quote), Exclusive, Expert, Fierce, First-of-a-kind, Full-Service, Fully scalable, Global, Green, Groundbreaking, Honored (in a quote), Hottest Trend, Human Capital, Integrated, Intuitive, Long Tail, Market Leader, Mashup, Next Generation, Next Level, Off the Grid, Offline, Optimize, Out-of-the-box, Platform, Pleased (in a quote), Press Release, Presser, Proactive, Raise the Bar, Reality TV, Redefine, Result-Oriented, Rightsizing, Robust, SEO, Smarter Measurement, Spin Room, Streamlined, Sustainability, Symbiotic, Thrilled (in a quote), Tipping Point, Top-of-Mind, Trend, Utilize, Web 2.0, Win-Win, World-class

Those that got called out twice: Award-Winning, Disruptive, Evangelist, Industry-Leading, Mission Critical, Pioneer, Real-time, Scalable, Thought Leader

Thought Leader – “It was a good word; the concept of Thought Leadership as part of a PR strategy is very important. Yet, like most useful concepts in PR, the term devolved into a buzzword that gets thrown around like confetti.” - Kevin A. Mercuri 

Those that got called out thrice: Best-of-Breed, Bleeding Edge, Influencer, Rock Star, Seamless, Turnkey, User (User-Friendly)

Best-of-Breed – “I didn’t realize we were promoting purebred animals.” - Adam Novak

Four times is a charm: Guru, Innovative (Innovator), Leading-Edge, Paradigm (Paradigm Shifting), Social Media (SM Expert), Unique

Guru – “Guru for sure needs to be buried, and anyone who self-proclaims to be a guru will see their reputation get buried too.”  Julia Zunich

Five times as unpopular: Buzz (Buzzwords), Revolutionary

Buzz – “Unless you’re in the honey bee industry, buzz can be subject and acts as a filler word.” - Jolene Loetscher 

Six (at least it wasn’t seven): Leader (Leading), Solution, State-of-the-Art, Synergy (Synergize)

State-of-the-Art – “When you think about it, this doesn’t explain anything. I’d much rather be specific and state why the technology, process, etc. is heads above the rest.” - Renee Rosiak 

The big winners: Cutting Edge, Game Changing

Cutting Edge – “Here are my reasons as to why ‘cutting edge’ hits the top spot. First, it doesn’t really mean anything unless you are talking about something that makes blood when you lean on the corner of a table. Second, it’s a giant cliche and when people use cliches they are not actually talking; it’s as if they read too  many copies of Fast Company magazines and are parrotting what is in there. I always say explain everything—use English, not jargon. Finally, everything can be considered by the “talker” as being on the cutting edge— but who is to judge? The fact is, a differentiator is something that is so new, so different, that you don’t have to use crazy terms in order to get our attention.If you’re in PR or marketing and say “Here is why our product is newer and better—and really unique,” you better be able to back it up. And if you can’t, then give an brand spanking new angle for its use— cause everything does not have to be mind-blowing. It just has to be different!” Richard Laermer 

What Buzzwords were missed? List the ones that you would like to see included in the comments section.  

I think this submission sums it up best - “I understand your pain points and therefore will first open the kimono and tell you that I am an industry leader who will leverage my ten years as a communications professional to make this email as actionable as possible. I have worked in the B2B and B2C spaces and I can tell you that I have learned a lot from their turn-key and best-of-breed solutions. I do not have the bandwidth to go into a deep dive about my experiences, however, but I have done a great deal of brandstorming with my teams and I have socialized the idea of sharing my key learning’s with you. Maybe they are all just drinking the Kool-Aid, but I believe once given the full data dump, you will understand the value-add that my email provides. I can get more granular and flush out my next-generation view, but it’s my guesstimation that will just seem like vaporware to you.” Lisa Dilg 

—-> 3/7/2011 Updates - Winning and Tigerblood

Follow Mynt Public Relations and Ronnie Manning on Twitter and these great people who helped contribute to the post - Jim DeLorenzo, Teri Morris, Sarahjane Sacchetti, Gregg Feistman, Julia A. Glenister, Robert Sax, Jay Moyes, Glenn Gillen, Mike Trainor, Kim Rockley, Ford Kanzler, Rick Clancy, Jenny Franklin, Sandy Adam, Jolene Loetscher, Laura Crovo, Tiffany Guarnaccia, Lizzy Shaw, Sarah Parker Young, Lynn Manning Ross, Gretel Going, Gail Sideman, Eric Alper, Mark Shapiro, Marjorie R. Asturias, Dave Clarke, Jane Walsh, Molly Lynch, Brenda Christensen, Ed Hadley, Lindsey Groepper, Kimberly A. Juday, Julie Heidelberg, Mark Grimm, Jay Ferrari, Peter A. Eschbach, Jason Mudd, Scott Lorenz, Elke Martin, Johanna Erin Jacobson

Spread the word.. #BeatCancer aiming to break World Record for most social mentions

Such a simple and easy way to support the cause.

Livestrong is hoping to leverage social media for good and beat its own Guinness World Record for “Most Widespread Social Networking Message.”

The record was set last year with 209,771 unique mentions in 24 hours using the #BeatCancer tag. Starting earlier today at 12 p.m. ET Friday and going until 12 p.m. ET Saturday. 

All you need to do is send a tweet, update your Facebook status, include this information in a blog post, share on LinkedIn and include the #BeatCancer hashtag.  Share the message, for every mention that includes the #BeatCancer hashtag PayPal and SWAGG will donate $0.05 to cancer charities.

Last year, the campaign not only set the record, it also raised more than $70,000 in the process.

Thanks to Mashable for the stastics and background.

Follow Mynt Public Relations on Twitter

For the latest news, commentary and random thoughts, follow Mynt Public Relations and Ronnie Manning on Twitter to join the conversation.  Also, if you are in the public relations or media fields, feel free to participate on #journchat on Twitter, every Monday at 8 p.m. ET.  Tons of great conversations and discussions on today’s hot PR, journalist and Social Media topics. 

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