MediaPost Publications reports that in the next two years, 30% of large companies will extend their online community activities to include improving customer service, compared to only about 5% in 2010, according to data from Gartner Inc.
The article reports, “We expect the high-profile…
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albertqian reblogged this from myntpr and added:
Customer service is already social. Where I work, we use Twitter as first-line engagement with customers. Twitter is...
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